A Simple Client Onboarding Checklist for New Studios

New studios often nail their photography and lose clients on everything around it — a slow first reply, a missing detail in the quote, confusion over what's included. Onboarding is the part that's easiest to get right and easiest to skip.

The essentials

• Reply to every enquiry within a few hours, even just to say you'll follow up properly soon
• Send a written quote, not just a spoken number
• Confirm date, location, and package inclusions in writing
• Collect the advance and send a receipt immediately
• Share what happens next — shoot day expectations, delivery timeline

None of this is complicated. It's just easy to forget a step when you're juggling five conversations at once — which is exactly why it's worth writing down once and reusing every time.