Terms of Service

KLOUZ is operated by [Your Legal Name / Business Name], with a registered address at [Registered Address, City, State, PIN], India ("Company"). References to "we" or "us" mean the Company.

• "Studio" means the photography business whose authorized user creates and operates a KLOUZ account.
• "Staff" means individuals a Studio invites into its account with defined access.
• "Client Data" means information about a Studio's own leads and clients that the Studio or its Staff enters into KLOUZ.
• "Content" means Client Data together with any other material a Studio uploads, including images, documents, and equipment or vendor records.

KLOUZ provides tools for photography studios to manage leads, bookings, staff, equipment, invoicing, and client communication (including via WhatsApp). We offer two plans:

• FREE. Up to 50 leads and 4 staff seats, core CRM features, at no cost.
• PRO. ₹799/month, unlimited leads and staff, full feature set including WhatsApp-based communication tools. Billed monthly in advance.

Current pricing is also shown on our Pricing page, which forms part of these Terms. We may introduce additional plans or adjust plan limits over time. Material changes to existing plans will be communicated as described in Section 20.

You must be at least 18 years old and legally able to enter a contract in India to create a Studio account. You must provide accurate information when creating an account and are responsible for all activity under it, including actions taken by Staff you invite. Please notify us promptly at support@kliqora.com if you notice any unauthorized use of your account.

New studios may access a 15-day free trial of PRO features, no card required. After the trial, your studio reverts to the FREE plan unless you subscribe to PRO. Paid subscriptions are billed at ₹799/month in advance on a recurring basis through our payment processor, Razorpay. By subscribing, you authorize us to charge your chosen payment method automatically each billing cycle until you cancel.

We may change subscription pricing with at least 30 days' notice. Continued use after a price change takes effect means you accept the new pricing. Existing subscribers are never charged a new price mid-cycle; changes only apply from the next billing cycle onward.

You may cancel your PRO subscription at any time from your account settings. Cancellation stops future billing. Your PRO access continues until the end of the current paid billing period, after which your studio moves to the FREE plan.

Payments already made for the current billing period are non-refundable, except as set out in our Refund Policy, which forms part of these Terms.

You agree not to:

• Use KLOUZ to violate any applicable law or regulation.
• Send spam, unsolicited bulk messages, or non-opted-in marketing through our WhatsApp integration. WhatsApp messaging in KLOUZ has to comply with the Meta Business Messaging Policy, and can only go to leads or clients who have already engaged with your studio.
• Upload malicious code or attempt to disrupt the service.
• Attempt to access another studio's data or bypass account isolation.
• Reverse engineer, resell, or white-label the service.
• Store Client Data you're not legally authorized to collect and process.

If your WhatsApp messaging generates an abnormal complaint or block rate, Meta or we may restrict that feature on your account until it's resolved. We'll notify you first wherever possible.

KLOUZ integrates with third-party services to operate, including Razorpay (payments), WhatsApp / Meta Business Platform (messaging), and our cloud infrastructure providers. Your use of features built on these services is also subject to that provider's own terms. We aren't responsible for outages, changes, or policy decisions made by these third parties, though we'll do our best to keep you informed of anything that affects your studio.

KLOUZ, including its software, design, branding, and documentation, is owned by the Company and protected by applicable intellectual property laws. These Terms grant you a limited, non-exclusive, non-transferable right to use KLOUZ for your studio's internal business operations. That's it. It doesn't transfer ownership of our software or brand to you.

You retain ownership of the Client Data and business data you store in KLOUZ. As between you and us, you are the data fiduciary or controller for your clients' personal information under India's Digital Personal Data Protection Act, 2023 ("DPDP Act"), and we act as a data processor providing the platform to store and manage it on your instructions. You're responsible for having a valid legal basis to collect and process your clients' data, including obtaining their consent where required. See our Privacy Policy for how we handle data. On account termination, we'll make your data available for export for 30 days before deletion, except where the law requires longer retention.

Each party agrees to keep the other's confidential information private and use it only to provide or use KLOUZ, except where disclosure is required by law or a valid government or judicial order.

We aim for high availability, but we don't currently offer a formal uptime SLA. This is a young product run by a small team. We may suspend or modify the service for maintenance, security, or legal reasons, with notice where reasonably possible. Support is available at support@kliqora.com on the schedule listed on our Contact page.

You agree to indemnify and hold KLOUZ and its operators harmless from claims, damages, and expenses (including reasonable legal fees) arising from your breach of these Terms, misuse of the service, or violation of any law or third-party right in connection with your use of KLOUZ, including how you collect or use your own clients' data.

To the maximum extent permitted by law, KLOUZ and its operators are not liable for indirect, incidental, or consequential damages arising from your use of the service, including loss of business, revenue, or data. Our total liability for any claim is limited to the amount you paid us in the 3 months preceding the claim.

KLOUZ is provided "as is" and "as available." To the extent permitted by law, we disclaim all warranties, express or implied, including fitness for a particular purpose and non-infringement. We don't guarantee the service will be error-free or uninterrupted.

These Terms remain in effect while you use KLOUZ. We may suspend or terminate your account for violation of these Terms, non-payment, or unlawful use, generally with notice unless the issue needs immediate action to protect the service or other studios. You may stop using the service and delete your account at any time from account settings or by emailing us.

Neither party is liable for delay or failure to perform caused by events outside its reasonable control, including natural disasters, internet or power outages, government action, or failures of third-party providers we depend on, such as our hosting or payment infrastructure.

In accordance with the Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, grievances regarding KLOUZ can be directed to our Grievance Officer (see Section 15 of our Privacy Policy). We'll acknowledge your complaint within 24 hours and resolve it within 15 days of receipt, except where a matter genuinely needs longer to investigate. If that's the case, we'll tell you.

These Terms are governed by the laws of India. We'll always try to resolve a dispute directly first, so email us and give us a chance to fix it. If that doesn't work, any dispute will be subject to the exclusive jurisdiction of the courts in Chennai, Tamil Nadu.

We may update these Terms from time to time. We'll notify you of material changes by email or in-app notice at least 7 days before they take effect, where reasonably possible. Continued use after changes take effect means you accept them.

• Assignment. You may not assign these Terms without our consent. We may assign them as part of a merger, acquisition, or sale of assets.
• Severability. If any provision of these Terms is found unenforceable, the rest remain in effect.
• Entire agreement. These Terms, together with our Privacy Policy and Refund Policy, make up the entire agreement between you and us regarding KLOUZ.
• Notices. We may send notices to the email associated with your account, and you agree to receive electronic communications from us.

Questions about these Terms can be sent to support@kliqora.com.