Legal
Refund Policy
In short
- Try PRO free for 15 days before you're ever charged.
- Once a billing period starts, that payment is non-refundable, apart from three exceptions below.
- Duplicate charges, our billing errors, and charges after valid cancellation are always refunded.
- Refund requests: email us within 7 days of the charge.
- Approved refunds land back via Razorpay in 5 to 7 business days.
This summary is for convenience only. The full sections below are what actually governs.
On this page
This Refund Policy applies to paid PRO subscriptions to KLOUZ, billed through our payment processor, Razorpay. It forms part of our Terms of Service.
1. Free trial
Every studio gets a 15-day free trial of PRO before any payment is taken, with no card required. Use the trial to confirm KLOUZ is right for your studio before subscribing. This is the main way we avoid refund situations in the first place.
2. General policy: no refunds on completed billing periods
Subscription fees are billed monthly in advance. Once a billing period has started, that period's payment is non-refundable, including if you stop using the service partway through the period or cancel before it ends. Cancelling only stops future billing. See Section 6 of our Terms for how cancellation works.
3. When we do refund
| Situation | Outcome |
|---|---|
| Cancelled mid-cycle, stopped using the product | No refund. Access continues till the period ends |
| Charged twice for the same billing period | Refunded in full |
| Charged after a valid, on-time cancellation | Refunded in full |
| Extended outage caused by us during your paid period | Pro-rated refund for downtime |
| Simply changed your mind after paying | No refund for the current period |
In full, we refund for:
- Duplicate or erroneous charges. You were charged more than once for the same billing period, or charged because of a verified error on our side or Razorpay's.
- Extended service unavailability. KLOUZ was down for a significant continuous stretch during your paid billing cycle because of a fault on our side, not a third-party outage (WhatsApp/Meta, your internet, or your device).
- Failure to downgrade after cancellation. You were charged for a period after correctly cancelling your subscription before the renewal date.
4. How to request a refund
Email support@kliqora.com within 7 days of the charge, with your studio name and the payment reference from your Razorpay receipt. We'll review and respond within 5 business days.
5. Refund method and timeline
Approved refunds are issued to the original payment method via Razorpay. Once approved, refunds typically reflect in your account within 5 to 7 business days, depending on your bank or card issuer.
6. Changes to this policy
We may update this Refund Policy periodically. Material changes will be notified by email or in-app notice before they take effect.
7. Contact
Contact: support@kliqora.com